CUSTOMER LOYALTY AND RECOMMENDATIONS (NPS, NET PROMOTER SCORE)
Would you like to know how likely your customers are to recommend your brand or company to their friends or colleagues? What is your company's NPS (Net Promoter Score)? What about your brand's or company's ranking in the NPS comparison among relevant competing brands? The more promoters and the fewer detractors your brand has, the more loyal your customers are and the more you can rely on the growth of your market share.
IROResearch has researched the NPS ratings of 150 brands, and we are constantly covering new product groups. Would you like to hear more about the metric that best predicts customer loyalty and future growth, i.e. the Net Promoter Score? Contact us! Let's meet and draw up an effective promoter strategy for your company!
”If growth is what you are after, you need to know what your customers tell their friends about you.” Frederick F. Reichheld